Effective Date: July 20th, 2025

Villaex Technologies (“we,” “our,” “us”) operates NexaVoxa, an AI-powered voice automation platform that enables businesses to automate real-time phone interactions. We are committed to protecting your privacy and ensuring that your personal and business data is handled securely and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you use NexaVoxa.

1. Information We Collect

When you use NexaVoxa, we may collect the following information:

a. Business & Account Information

  • Company name, size, industry, and contact details
  • Business objectives, goals, and preferences
  • Account credentials (name, email, phone number)

b. Usage Data

  • Logs of interactions with our platform (e.g., call history, chatbot sessions)
  • Features and modules you use
  • Preferences and settings

c. Communication Data

  • Audio recordings, transcriptions, and call metadata (when using our voice agents)
  • Customer interaction data (e.g., messages exchanged via voice agents)

d. Technical Data

  • IP address, device type, browser information
  • Cookies and similar technologies for analytics and session management

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve NexaVoxa’s services
  • Customize your experience based on your business needs
  • Enable real-time communication through our platform
  • Troubleshoot and ensure platform security
  • Send important updates, product announcements, or support notifications
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal or business data. However, we may share your data with:

  • Service Providers: Third-party providers such as Twilio (for telephony), cloud hosting providers, and analytics tools.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Storage & Security

  • Your data is stored on secure servers with strict access controls.
  • We use encryption for sensitive data (e.g., call recordings, transcriptions).
  • Access to your data is restricted to authorized personnel only.

5. Data Retention

We retain your data only as long as necessary to:

  • Provide you with NexaVoxa services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

6. Your Rights

Depending on your location, you may have rights under privacy laws including:

  • Accessing, correcting, or deleting your data
  • Requesting data portability
  • Opting out of certain data uses (e.g., marketing)

To exercise these rights, contact us at [privacy@nexavoxa.com].

7. Third-Party Integrations

NexaVoxa integrates with third-party platforms like Twilio, CRMs, and analytics tools. These services may collect and process data independently. We encourage you to review their privacy policies.

8. Cookies & Tracking

We use cookies and similar technologies for:

  • Session management
  • Usage analytics
  • Improving user experience

You can control cookies through your browser settings.

9. International Data Transfers

Your data may be transferred to servers outside your country. We ensure such transfers comply with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Villaex Technologies
Email: privacy@villaextechnologies.com
Website: https://nexavoxa.com